Frequently Asked Questions
Everything you need to know about shopping at Wheels Bicycle Shop.
How do you ship bicycles to ensure they aren't damaged?
All bicycles are professionally packed in heavy-duty, reinforced cardboard boxes with internal protective padding. We use specialized bike couriers to ensure your ride arrives in perfect condition.
Do the bicycles come fully assembled?
Bikes are shipped 85-95% assembled. You will typically need to install the front wheel, pedals, handlebars, and seat post. We provide a basic tool kit and a step-by-step assembly guide with every order.
What is your return policy for accessories and gear?
We offer a 30-day return policy for all unused accessories, apparel, and components in their original packaging. Please note that for safety reasons, helmets cannot be returned once the tags are removed.
Do the bikes come with a manufacturer's warranty?
Yes, every bicycle sold at Wheels Bicycle Shop comes with a full manufacturer’s warranty covering frame defects and component malfunctions. Duration varies by brand, typically ranging from 2 years to a lifetime.
Can I finance my purchase?
Absolutely. We partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for 0% APR terms.
How do I choose the right frame size for my height?
We provide a detailed size chart on every product page. If you are between sizes, we generally recommend sizing down for more agility or sizing up for more stability. You can also contact our experts for a personalized fit consultation.